Getting Started

7065How to solve problem of rebooting when SNMP is enabled
7035High Availability in DrayTek Routers – Hot standby- Vigor 2926
7000Configuring DrayTek Router to Use BulkSMS for SMS Alerts
6975Calendar Events from DrayTek HQ
6914What happens when ACS 3 does not show graphs even if InfluxDB is working
6910How to recover Mariadb password in Windows .
6899What happens when Internet is working but many web sites cannot be accessed.
6847Fixing VigorACS 3 Login Page Loading Issues: A Step-by-Step Troubleshooting Guide
6832Router Password Recovery using Configuration Restore
1373Capturing router syslogs for diagnostic purposes
6546Using STARLINK Internet with DrayTek Vigor Routers
6516Setting up STARLINK with Vigor2135ax
3867How to configure settings for capturing WAN and LAN packets from DrayTek Vigor Routers eg 2865
6354Installing the DrayTek DR101 Rack Mount Bracket
6332Slow Connections to Australian ATO Website
6306How to upgrade Firmware of 3910 using TFTP
6298How to enable SNMP in DrayTek Vigor130
6201How to Configure the DrayTek Vigor167 for Bridge Mode-short Video
6170DrayTek Router unauthenticated remote code execution vulnerability (CVE-2022-32548)
2861How to activate the Web content filter license on DrayTek MyVigor website
6103SSL VPN not Working on Apple macOS devices
4106How do I Allow Remote Access to the Router?
6035Configuring the DrayTek Vigor167 for Bridge Mode- Application notes
6016How to Setup Smart Monitor Environment
5921How to configure Vigor2620Ln for VDSL bridge mode
5923How to setup WAN 1 as primary and LTE failover (Vigor2865L Series)
2530When connected to a VPN the remote site can be accessed by IP address but not via hostname?
5508How to use telnet to collect console logs?
5459How to Avoid IPsec VPN Dial-Up Failure
5445L2TP over IPsec VPN compatibility with iOS14
5440How to check Smart VPN logs
5431How to Solve SmartVPN Issues
5424Adjusting VPN MSS (MTU Settings)
5419Tips to Improve Router Security
5367Capturing and Viewing Syslogs in Vigor2960/3900 with an Attached USB Drive
5353How to Enable Ethernet WAN port on Vigor2620L Series Routers
5329How to Regain Access to VigorSwitch if Management VLAN Changed
532111 Common Mistakes When Creating VPN Connections
5263Tips for Setting up Wi-Fi Mesh Networks
5242Troubleshooting tips for VPNs not connecting
5238Password Requirements for DrayTek Devices
5191Router Performance with TR-069 Updates Using VigorACS 2
5179Tools Available to Detect MTU Size
5165Resolving Intermittent Connectivity Issues with Titan Software
5105Collecting Debug Logs from Vigor3910 using the Console Port
5096IKEv2 EAP VPN Log Analysis
4960What is the size limit of the USB drive on a Draytek Router ?
4943Troubleshooting Unstable VPN Connections
4844Troubleshooting High CPU Load Conditions in Vigor3900 Router
4749Why VPN Connection to NordVPN with IKEv2 EAP protocol Cannot be Established?
4746How to get the Serial Number of a Remote Vigor Router
4741How to “Disable Load Balance” for Specific WAN traffic
4065How to Check Firmware Version in Vigor Router
3748How do I create additional user accounts in Vigor Routers?
3379DrayTek Telnet Commands
3334How do I stop my router responding to PINGs from the internet?
3178How can I configure my Vigor router from a remote location?
2867Two Level Management Mechanism
2854Sample config for Mail Alert
2852Vigor2820 Web View File Names Truncated
2849Workaround for Vigor2820 session limit bug
2844Yahoo videos are blocked by the 2800
2812Enabling Samba on Vigor2130
2757Testing the Vigor2850Vn Router with IPv6
2686Configuring Transparent Mode in VigorPro5510
2673How to Change Anti-Spam Query Address in VigorPro5510
2635How to Analyse VPN IPSec Logs
25252920 supports Jumbo Frames
2514Configuring Vigor2820 to use MTU size of 1500 for PPPoA
2348DrayTek 2710ne – Unable to Access LAN resource while on Wireless Mode
2150Typical Idle Power Consumption for Vigor2830
1911Unable to access HTTPS server after upgrading firmware in Vigor2830 to version 3.6.4
1569Video – How to Recover the Router if Firmware is Corrupted
1518How to Reset/Clear Passwords for DrayTek Devices
1409Unable to Access Some Web Sites
900Troubleshooting LTE Connectivity Issues with DrayTek LTE Routers
885Video – How to Log into your DrayTek Vigor Router
334How to fix Session Limit Reached issue in DrayTek Routers
926How to Setup TPG IPTV on Vigor2860
5771Capturing router LAN data packets for analysis
1492Unable to Access Remote Router Web Page over IPsec VPN Tunnel
1591How to Reset the Router to Factory Default settings
1658How to backup and restore Router configuration
2858Router Function list – Feb 2012
2901Configuring Wireless Security in Vigor Routers
3195Where is the Manual for the QoS functions?
3193Will you repair my faulty router immediately while I wait if I bring the router to you?
3186An Introduction to SIP and debug logs
3184CLIR (hide caller ID) Not Working
3182How to Capture Windows PPP Logs
3165I Cannot Access the Internet, but I Can Access My Router Web Configuration Page
3161Troubleshooting and Repair
3158Ways to Debug VoIP Issues
3156Answering machine not picking up VoIP calls
3144Changing Ring Pattern to Improve Caller ID Response Time
3140Distorted Voice Quality when using VOIP
3294Setting Up PPPoE Authentication on your PC.
3346How to Schedule Content Filtering
3286USB disk quick settings
3342How to set up Multiple IPSEC SA’s between the same two hosts when NOT SUPPORTED???
3339How to Set up Public IP Alias Address as Source Address for Mail
3328I cannot get into my Vigor’s web configurator and the Dial-up Networking tries to dial continuously. What should I do?
3280Why am I Unable to Connect to my Mail Server via HTTPS from the Internet?
3277Why can’t my router be used with my cable modem?
3274Why Does Enabling Stateful Packet Inspection on the 2700 Router Causes Performance to Drop?
3268Configuring Vigor2820 for ADSL connection
3314Printer doesn’t work properly when I upgraded from WinXP to Windows 7.
3306What does Call Scheduling do ?
3407Does anyone know what causes the 2820vn to freeze when using a VoIP handset, NAS and Torrents at the same time?
3383The difference between IP and Object based firewall
3370How can I Configure my Vigor Router in “Bridged Mode”?
3366How do I telnet into Vigor router?
3361How do I configure LPR printing on Linux boxes?
3356How to install Smart VPN on Windows 7
3352How to Perform a Factory Reset on Vigor3300V Router When Login Password Unknown
3577Passive FTP question
3575V2820 FTP RMD Fails
3573WOL Feature in Vigor2830
3475I cannot play the game Half Life online. What can I do?
3443Blocking Port 5060 from Internet Except for One Incoming IP Address
3579How to configure Fetch TV on a 2820
3590PPPoE Passthrough Questions
3588Why don’t Draytek routers support MTU1500 for PPPoA?
3585My router cannot update the new IP on DDNS, I always get a message “Send HTTP request error” on View Log
3620How to capture ATM statistics with timestamps
3618Vigor 3300 VPN Issue
3608What is the Difference between the 3300V and the 3300V+
3606Can I get ADSL?
3603Does the 2800 Support Annex-M and How do I Enable it?
3599How can I limit my ADSL line sync speed in my Vigor2800 router to a fixed value?
3595I do not know what VPI/VCI, Encapsulation Type, protocol is. How can I configure DrayTek Vigor?
3592MINSNRM on Vigor2820 Router
3627How do I Access USB Storage on my Vigor Router from the Internet via FTP?
3638How do I set up Vigor Router to use iChat?
3636How do I set up Vigor Router to use Netmeeting?
3650Getting Started
36833G Wireless Failover Time Delay
3676How do I add DNS SUFFIX on WAN interface?
3665Are Older DrayTek Routers Upgradable to ADSL2/2+?
3741How to Enable and Disable http access on port 443 on Vigor2950 with SSL VPN Feature
3731How to Schedule IP filter to Block all services on certain IPs
3837ADSL Speed Versus Distance
3835What are the ADSL Settings?
3832My 2800 series Router will not connect to ISP. I Have ADSL1
3829ADSL2/2+ Features
3823How to set up Vigor Router to use MSN Messenger or Windows Messenger
3812What is Dynamic DNS (DDNS)?
3782Can I get my router to deny internet access outside working hours?
3757How do I change the MTU size of the router?
3667Cannot attach or send attachments through my Gmail account when using Vigor2700 router
3859How to Re-enable Access to the Vigor3300 Management Interface if Accidently Disabled
3848How to Configure TCP Protocol Timeout Setting in the Vigor2820 router?
3842UDP session timing out
3893How to Transfer Calls or Make Internal Calls between Two FXS ports on Vigor Routers?
3908How to setup TPG IPTV on Vigor2820
3898Configuring the Vigor2800 Router for MPoA Pass-through
3896How can I eliminate the pause before the Vigor places the VOIP Call?
3884Sample Configurations for VoIP
3927Unable to Play Online Game – “Call of Duty/Modern Warfare”
3953How to configure call forwarding
3951Can I call between the two phone ports (intercom facility)?
3929Configuring the Vigor2820 for FaktorTel VoIP Service
3960Restoring the Vigor3300 router to factory Default Settings When Unable to use WEB GUI
3957Scheduling Automatic Reboot of Vigor3300
3813How to configure Dynamic DNS
3997Vigor2820 Series Bigpond 3G setup
3992How to determine the Signal Strength of the NextG Modem Connected to Vigor Router
4532How to setup Three/Hutchison 3G USB Modem with DrayTek Router?
4007How to setup Vodafone/Optus 3G USB Modem with DrayTek Router
4021Vigor2130 Series Bigpond 3G setup
4016Vigor2130 Series Optus 3G setup
4026How to setup BigPond 3G USB Modem with DrayTek Router
4043Vigor2110/2710 Series Bigpond/Telstra 3G setup
4050How to Setup BigPond or Telstra 3G with VigorFly200
4069Timeout Error Message when attempting to Upgrade Firmware on Vigor Router
4062Troubleshooting 3G Network Connections
4080Abnormal Firmware Conditions
4104I am now moving to Australia and want to know if my overseas sourced DrayTek router can be used in Australia
4101Where do I find the ANY key on my keyboard?
4087Should I use Wired or Wireless Network?
4114How to connect your PCs to your router
4169I’ve looked in the FAQ and tried everything that seems relevant … but I still have a problem. What should I do next?
4166How do I configure the Email Detection Function?
4163Can I use the Email Detection function with my Gmail account?
4159Can I use the Email Detection function with my hotmail account?
4143Vigor3300 WAN and DMZ ports
4140Vigor3300 DMZ port
4136Where can I find information on how to configure WAN settings on my Vigor3300/V?
4132How do I upgrade the firmware on my Vigor3300/V?
4128How can I get the Console Log from a Vigor 3300?
4127Internet connection using PPPoA (in New Zealand) with Vigor3300/V
3662Can I Connect Two (or more) Computers to the Internet?
4186How do I enable remote management for Draytek Australia Support to analyse settings on my router?
4255I can receive VoIP calls, but can’t call out
4211I cannot send or receive email through my ISP’s email account, but webmail and other email accounts work OK.
4209How do I set a Hostname for the Draytek router?
4206Is it possible to get a replacement power adaptor for my Vigor router?
4199I can’t remember my DrayTek device’s username and/or password. How can I find out what it is set to?
4191How can I capture screenshots of router pages for Draytek Support analysis?
4190I am experiencing line sync issues. What information do I need to send to Draytek Support?
4261Why am I experiencing very bad voice quality on VoIP?
4259My VoIP calls cut off after a short time.
4257Since I started using VoIP my Draytek router is logging multiple DoS attacks?
4253Sometimes I can make VoIP calls, but sometimes I cannot.
4249How to provide VoIP log to DrayTek engineers
4247My company has VoIP for all staff, but at the moment only one PC can use the VoIP functionality.
4244What are some common mistakes when setting up VoIP account(s) on Vigor routers?
4282What are the differences in VoIP capabilities between Vigor models?
4278Does Vigor V model support softphone and extension? How many extensions are supported?
4268Can I choose between SIP accounts for external calls by using a prefix? E.g. prefix of 9 to use SIP account 1; prefix of 8 to use SIP account 2; etc.
4284What is meant by “Expiry Time”? I don’t want my VoIP calls to expire!
446612 tips for improving your wireless network
4464What are the limitations of the USB Printer Port?
4462How do I access the Print Server functionality?
4460My Vigor router does not detect my Printer connected to the USB Printer port
4457Which printers are compatible with the Vigor router’s USB printer port?
4455Where can I find instructions on how to configure the printer with my Operating System?
4449How do I configure optimal DoS Defense settings to eliminate “skips” and “jitters” in VoIP conversations?
4438Help! I cannot seem to add file attachments to certain webpages, such as Hotmail Email or Draytek Australia Helpdesk system!
4404How to connect IPSec with X.509 from smart VPN client 3.22 to Vigor2800
4402How to configure IPSec VPN tunnels with the Vigor3300 where the remote endpoint has a dynamic public IP address
4400My LAN-to-LAN VPN connects, but no data seems to be going through it
4398Tips and tricks for VPN
4391Hub and spoke VPN to access other branches via Head Office
4387VoIP – How do I connect FXS to PSTN-PBX?
4380VoIP – How to enable Hotline function?
4372How to forward incoming call to FXS port 2 while FXS port 1 is busy?
4370How can I disable the G.729A/B codec (or any other specific codec)?
4367Why is the CODEC used for a call not the one I select in Vigor VoIP configuration?
4363How can I disable the call waiting function for 2100V/2500V?
4362Sometimes when I am on a call there is a beeping noise which is so loud that I cannot hear the other party.
4358How can my VoIP router do Call Forwarding?
4318I just bought a Vigor Router and I can’t connect to the Internet. What should I do?
4523How can I use a DrayTek Broadband Router with an Optus-supplied DSL-302G modem?
4519Once my BigPond Cable connection is down, it can take from minutes to hours to re-establish.
4513What is the call bumping issue?
4512What is Call Bumping, and how do I use it?
4507My wireless utility doesn’t support WPA. How can I use WPA?
4505Can I use WPA with a Windows 2000 PC?
4503Utilities for troubleshooting Wireless LAN
4501My laptop associates to the access point, but DHCP fails to give an address. DHCP is working fine for all physically connected devices.
4496My laptop does not automatically reconnect to my WLAN after it resumes
4494My laptop or PC cannot connect by wireless to my router
4492My PC connects to the AP, however it doesn’t send or receive any packets once it has been authenticated
4635How to check my actual internet speed?
4631My ISP says they don’t support DrayTek modem/routers, and won’t help.
4618How is my internet being used when I’m not there?
4616How to connect BigPond ADSL?
4614How to connect Optus ADSL?
4612How to connect ADSL ISPs via PPPoE
4608How to connect ADSL ISPs via PPPoA
4603I can’t connect to ADSL
4601I have a Vigor 2700 or 2800 … which firmware should I be using, there are several available that I see
4598My modem/router doesn’t see the internet connection. ADSL Status is red. What can i do?
4594Can I use my DrayTek modem/router on an ADSL2/2+ connection?
4592Will my ADSL1 modem work on my ADSL2/2+ line?
4589What do the SNR and Loop Att. values indicate?
4587How far is my house from my exchange? What ADSL2/2+ speed am I likely to get?
4585When I first was connected up to ADSL2+ I was able to sync at speeds around 17Mbit. Over time this has consistently dropped and I have now reached an all time low of about 10 Mbit.
4584ADSL2/2+ Tips and hints
4578How to test my ADSL2/2+ connection? How can I know if I have a good connection?
4577How to do an Isolation test
4554How to setup Telstra Turbo 3G Modem™ with DrayTek Router
4647How do I connect the DrayTek Vigor router?
4644Can you help with other problems?
4642I have mislaid the CD / drivers / setup information for my Vigor router. Where can I download these from?
4639How to set Date and Time for Vigor routers?
4637How do I set up a ‘Home Network’?
3685How do I upgrade the firmware on my Vigor router?
4097Would you be able to install the system for us as I don’t know how to do it myself?
4170Vigor troubleshooting guide
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