The wireless devices can physically see each other and associate; however the security authentication is failing, and so higher-level functions (such as DHCP assignment and network browsing) do not work.

Please check the wireless security method(s) you are using – i.e. MAC Address Control, WEP or WPA.
If these seem correct, please try turning OFF all wireless security at both ends and try the wireless connection.

  • If the wireless devices do connect OK, a DHCP address is issued, and you can surf the web … then turn ON the security one step at a time, and check after each step. This will isolate where the problem is.
  • If the wireless doesn’t get a DHCP address with NO security enabled, please capture a syslog and contact us to investigate further.