VigorIPPBX Training Guide: Part 01

DrayTek Multi-WAN Security IPPBX System Training Guide

1. Introduction

Following its success in VoIP routers, DrayTek has introduced a complete IPPBX solution range to the global market. They have integrated IPPBX functions with DrayTek routers’ strongest features, including Firewall, VPN, WLAN, and Bandwidth Management. The resultant range of DrayTek IPPBX solutions includes: VigorIPPBX 2820, VigorIPPBX 3510, VigorPhone 350, VigorATA A24 SH and DrayTek Softphone.
This training guide provides step-by-step instructions on how to set up a demonstration of IPPBX systems across different locations, linked via the Internet. In this way, you – DrayTek resellers or network administrators, will learn how to set up a DrayTek IPPBX device for a secure and reliable and feature rich IPPBX system.

2. Demonstration IPPBX System Scenario

This training guide is based on a fictitious company, Ice Cream Inc., that has a company phone system structured as below:

Below are details of the VigorIPPBX models, IP phones for extensions, and the connections with Internet and PSTN, employed by Ice Cream Inc..
Head Office:

Branch Office:

3. Setting up VigorIPPBX 3510 and Extensions in the Head Office

Below are steps for setting up the VigorIPPBX 3510 and parts:

1. Set up Internet connections
2. Set up phone extensions
3. Record Greeting
4. Set up Hunt Groups
5. Set up PSTN Trunk
6. Set up SIP Trunk
7. Set up Time and Date
8. Set up Office Hours & Auto Attendant

3.1. Set up Internet connections

To set up the Internet connections, refer to the Quick Setup Guide for VigorIPPBX 3510:
http://www.i-lan.net.au/downloads/ViorIPPBX3510/Documents/QS-VigorIPPBX+3510-V2.0.pdf

3.2. Set up phone extensions

Set up Ext. 501:

1. Login to (X3510) with username: admin, no password
   In our example, the IP Address is: 192.168.100.1
2. Go to IP PBX >> PBX System >> Phone Setting

3. Click Index #1
        4. Click Enable for Phone Extension Active
5. Change Extension Number to 501
        6. Enter Voice mail Password 501
        7. Tick SIP1 to SIP6 (In our example, we set no restriction for each extension so they can access any trunk)
8. Tick PSTN1 to PSTN4
       9. Click OK to complete

Ext. 502:

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> Extension and click Index #1

       3. Enable Internal Phone Extension Active
4. Enter Extension Number 502
       5. Enter Display Name 502
       6. Enter Password 502
       7. Enter Voice mail Password 502
       8. Tick SIP1 to SIP6 (In our example, we set no restriction for each extension so they can access any trunk)
9. Tick PSTN1 to PSTN4
       10. Click OK to complete

11. Login to VigorPhone 350. Username: admin, no password
In our example, IP Address: 192.168.100.11

12. Click SIP Accounts and click ID #1
        13. Enable Registration
14. Enter Registration ID 502
        15. Enter Display Name 502
        16. Enter Password 502
        17. Enter Registration Server 192.168.100.1
        18. Enter Authentication Name 502
        19. Click OK

Ext. 503:

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> Extension and click Index #2

        3. Enable Internal Phone Extension Active
4. Click Allow Registration from WAN
        5. Enter Extension Number 503
        6. Enter Display Name 503
        7. Enter Password 503
        8. Enter Voice mail Password 503
        9. Tick SIP1 to SIP6 (In our example, we set no restriction for each extension so they can access any trunk)
10. Tick PSTN1 to PSTN4
        11. Click OK
       12. Run Sipdroid on your Smart Phone
In our example we use HTC Desire Android 2.2
To download this software please go to Android Market and search for Sipdroid
       13. Click menu go to Settings
       14. Click SIP Account

        15. Click Authorization Username and enter 503
        16. Click Password and enter 503
        17. Click Server or Proxy and enter WAN IP address
In our example (X3510) WAN IP is 192.168.1.16
        18. Click Domain and enter 192.168.1.16
        19. Click Username or Caller ID and enter 503
        20. Tick Use WLAN if you connect Internet via Wireless LAN
21. Tick Use 3G if you connect Internet via 3G Wireless

3.3. Record Greeting

The current firmware v3.5.0 does not support greeting recording via FXS port so you may need to download DrayTek IPPBX Voice Prompt Utility from http://www.i-lan.net.au/downloads/Tools/IPPBX_Voice_Prompt/DrayTek+IPPBX+Voice+Prompt+Utility.exe and record them using a PC microphone.

1. Run IPPBX Voice Prompt Utility
2. Select User Prompt #5 to record office hours greeting
3. Click record icon .
   In our example, greeting record is:
   “Welcome to Ice Cream Inc. Australia. For sales please press 1, for product support please press 2, to speak to an operator please press 0. Alternatively, dial the extension you require if you know it.”

       4. You may click Play to play back your recording. If you don’t like your recording, you can click the record button to record again
5. Click Save to save the recording as a prompt
6. Select User Prompt #6 to record non-office hours greeting
7. Click record icon .
In our example, the pffice hours recording is:
            “Thank you for calling Ice Cream Inc Australia. We are currently closed. Our office hours are Monday to Friday, 9AM to 6PM.  Please                   call back during our office hours so that we may assist you. Thank you for calling Ice Cream Inc Australia, goodbye.”
        8. You may click Play to play back your recording. If you don’t like the prompt, you can click record button to record again
9. Click Save to save the prompt
10. Click Compiler tab
11. Click Execute button
        12. Click Upload tab
13. Unclick System 
14 . Click choose  button and select VigorIPPBX 3510 192.168.100.1
        15. Enter Username: admin, no password (default)
16. Click Upload button
17. When you finish, click OK and exit the program

3.4. Set up Hunt Groups

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> PBX System
3. Click Hunt Group

       4. Select Index #1
       5. Type any name (in our example we use Sales) in Hunt Group Name
6. Type any number (in our example we use  200) in Hunt Group Extension
7. Select the extension 502 and click Add button
In our example, ext. 501 & 502 are the extensions for the Sales group.
8. Select the extension 501 and click Add button
Ext. 501 is at the end of the list, drag down to the bottom and add it to the list.
       8. Click OK to complete

3.5. Set up PSTN Trunk

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> Line Setting
3. Click PSTN Trunk

4. Click Index #1

5. Make sure Answer Modes are both selected with Auto Attendant and click OK to complete

3.6. Set up SIP Trunk

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> Line Setting
3. Click SIP Trunk

4. Click Index #1
        5. Set up SIP Trunk, in our example we use Internode Business NodePhone VoIP 
http://www.internode.on.net/business/phone_services/nodephone/
6. Type your SIP provider name (in our example, Internode) under Profile Name
7. Type your SIP domain (in our example, sipconnect.internode.on.net) in Domain/Realm
8. Type your SIP proxy (in our example, sipconnect.internode.on.net) in Proxy
9. Type your SIP phone number (in our example, 61290467700) in Display Name
10. Type your SIP account name in Account Number/Name
11. Click Authentication ID and type your ID in Authentication ID
12. Enter your password in Password
13. Change Expiry Time to 10 mins
        14. Make sure Office hours Answer mode & Non-Office Hours answer mode are all selected to Auto Attendant
        15. Click OK to complete

3.7. Set up Time and Date

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to System Maintenance >> Time and Date
3. Select Time Zone, in our example, GMT +10:00 for Sydney office
4. (Optional) Click Enable Daylight Saving if required
5. Click OK to complete

3.8. Set up Office Hours & Auto Attendant

1. Login to (X3510). Username: admin, no password
   In our example, IP Address: 192.168.100.1
2. Go to IP PBX >> PBX System
3. Click Office Hours

       4. Set Office Hour Start hour 9:00
       5. Set Office Hour End hour 18:00
       6. Click Mon, Tue, Wed, Thu, and Fri for Office Hours
7. (Optional) Set up Holiday Setting. For example, January 1-3 for New Year, January 26 for Australia Day etc.
8. Click OK to complete
       9. Go to IP PBX >> PBX System
       10. Click Auto Attendant Wizard
        11. Set Operator: Key 0 >> Ring Extension >> Extension 501 (in our example, we set Ext. 501 as our operator)
12. Set Sales Department: Key 1 >> Ring Hunt Group >> Group 200
        13. Set Support Department: Key 2 >> Ring Extension >> Extension 503 (in our example, we set Ext. 503 as Support)
14. (Optional) In the case someone presses the wrong key, redirect to the Operator (in our example we appoint key 3~9s to Ext. 501)
15. Click Next to the next page
        16. Set up Non-Office Hours, in our example all keys directed to Operator, Ext. 501
17. Click Next to next page

18. Click OK to complete